Permanent
Ref: C1020
This role is an exciting opportunity for someone with a passion for delivering excellent customer service, and driving service improvement. We believe that a service-user complaint is a learning opportunity. By analysing trends, we can identify issues early and work to improve our services, ultimately improving the customer experience for all.
Successful applicants will be experienced in delivering a very high standard of customer service; both written and face-to-face and will be able to manage difficult situations with sensitivity and compassion. The ability to follow and work closely to standard operating procedures and timescales is essential as is excellent IT, typing and administration skills.
The Complaint Officer role will be working closely with Team Leaders to support the management of complaints in their service. Suitable candidates will have previous front-facing customer service experience, be an all-round team player with strong administrative experience, written and verbal communication skills in addition to well-developed organisational skills. An ability to ensure processes are followed and timescales are met is integral to this post.
An interest in or experience of data analysis and service improvement is essential, as this role will monitor complaints trends, produce reports and use data to inform the continuous service improvement activity across the Council.
The deadline for applications will be midnight on the closing date shown in the advert details.
6 Month Fixed Term Contract or Secondment opportunity
Ref: BIC40
The opportunity has arisen for this vacancy within the Place, Communities and Enterprise Directorate. You will be confident working on a number of projects simultaneously and be comfortable working to tight deadlines.
You will be required to support the team in a range of projects which are aimed at improving residents’ wellbeing, from arts and cultural projects, to sports and physical activity projects with a focus on promotion, administration and monitoring.
The ability to build strong and meaningful relationships with colleagues across the organisation and partners from a number of sectors is required as well as tact, diplomacy and the ability to negotiate. You will have excellent written and oral communication skills and the ability to achieve defined performance targets.
Applicants must have a driving licence that is valid in the UK and use of a vehicle.
A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
2 Year Fixed Term Contract
Ref: C9653
An exciting opportunity has arisen for an enthusiastic individual with excellent customer service skills to join our team.
You will support the Customer Service team and be responsible for handling a variety of telephone, face to face, email and social media enquiries. You should have excellent IT and keyboard skills together with good listening and questioning skills. Previous experience in Local Government services would be an advantage, but is not essential. We would welcome you to apply if you can demonstrate transferrable skills such as excellent customer skills and the ability to work part of a team.
This will be a flexible hybrid of working from home or within the Council offices. Flexibility in shift patterns and the ability to work in Hemel Hempstead, Berkhamsted or Tring is required.
Applicants must have a driving licence that is valid in the UK.
12 month fixed term contract (Maternity cover)
Ref: C9679
The Communications Lead Officer will play a key role within the Communications and Engagement service.
You will take responsibility for the management of the Council’s digital and internal communications, supervising six staff in the delivery of these programmes.
Ensure accurate, timely and efficient engagement with our stakeholders by managing media relations, digital publications and campaigns. Raise the profile and reputation of the Council through effective internal and external communications. Managing and developing the corporate consultation and information function for the Council.
Interviews Date(s): 29 and 30 September 2022
Fixed Term Contract or Secondment Opportunity until 31 March 2024
Part-time - 26 Hours per week
Ref: CP019
At an exciting time within the Place, Communities and Enterprise Directorate a fixed term role as Health Inequalities Lead Officer within the Community Partnerships and Wellbeing Team has been established. To succeed in this role you will excel in partnership working and have a passion for and experience in improving the health and wellbeing of residents. You will work closely with Public Health (Herts County Council) focussing on improving health inequalities that exist between different community groups.
You will be required to successfully manage projects (sometimes in partnership) and work with partners to ensure work is being completed to a satisfactory standard. You will work with colleagues across the Community Partnerships and Wellbeing Team, and manage a small team.
The ability to quickly build strong and meaningful relationships with colleagues and partners is required as well as tact, diplomacy and the ability to negotiate. You will have excellent written and oral communication skills and be flexible to changing demands.
Interim, 6 month contract
Ref: GM0003
We are currently recruiting for an Interim Head of Environmental Services for a Fixed Term 6 month contract. The successful applicant will lead on ensuring the continued delivery of key Council Services across Waste, Grounds Maintenance, Arboriculture, Parks and Open Spaces, and Fleet Services.
As an Interim Head of Environmental Services, you will be responsible for the strategic and operational management of the Council Depot Services, ensuring that services meet national and local priorities in a customer focused and efficient way.
Particular focus will be on moving the Refuse Service forward as part of a transformation programme around service efficiencies, including an updated route optimisation implementation due to go live in June 2023. This will involve working with the service to deliver back office changes, in conjunction with the appointed Council consultants, including behavioural, cultural and operational improvements.
Experience and a strong understanding of Environmental Services in a Council is desired, with past transformation experience being of benefit. The post will also be the key lead strategically at Hertfordshire Waste Partnership meetings, to drive forward consistency of approach and maximise opportunities around efficiencies, as well as ensuring future Government waste changes are accounted for.
Annualised hours – 1,040 hours per year (average 20 hours per week)*
Ref: LA463
An exciting opportunity has arisen for a professional and motivated individual to join our Corporate & Democratic Support Team, working for the Mayor.
As a key part of this role you will be responsible for driving the Civic Car, chauffeuring the Mayor or Deputy Mayor to engagements. You will also act as Macebearer; proceeding and announcing the Mayor at Council Meetings and making sure, when required, that the Mayor is appropriately robed, the mace is present and that civic protocol is followed.
We are looking for applicants with a ‘can do’ attitude and a passion for delivering a great service.
*Please note the post holder is required to be flexible with regard to hours worked in any week, determined by the Mayor’s diary, to include evenings and weekends.
Interviews Date(s): w/c 3rd October 2022
Ref: HC022
The opportunity has arisen for this vacancy within the Property & Place Service. Generous holiday entitlement - highly attractive pension scheme – all training, equipment and uniform provided Working as part of a team of Cleaners, you will be responsible for cleaning and maintaining of Council buildings, sheltered housing schemes, flats and other Council owned buildings, working in Hemel Hempstead, Berkhamsted, Tring and surrounding areas within the borough of Dacorum. The work involves all normal cleaning duties along with the operation of various industrial cleaning machines. Previous relevant experience is desirable, however, full training will be given to those without experience but who are willing to learn.
A check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
Interviews Date(s): Interviews will take place within two weeks of the closing date
Ref: HC077
Working as part of a team of Cleaners, you will be responsible for cleaning and maintaining of Council buildings, sheltered housing schemes, flats and other Council owned buildings. This particular part time role is likely to be based at Cupid Green Depot, however, you may be required to work within Hemel Hempstead, Berkhamsted, Tring and surrounding areas within the borough of Dacorum. The work involves all normal cleaning duties along with the operation of various industrial cleaning machines. Previous relevant experience is desirable, however, full training will be given to those without experience but who are willing to learn
A Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
18 month Fixed Term Contract
Ref: P0795
We have an exciting opportunity for an ambitious candidate to join us as a Principal Planning Officer in Development Management. The successful candidate will lead on and be responsible for the efficient delivery of major and strategic planning applications and to lead on PPA applications. The successful candidate will also support the Team Leader in management of the team, and assist with delegated decisions.
We are a busy and ambitious planning department, dealing with a high level of major planning applications. We also receive exciting and challenging applications in our rural areas, within the Green Belt which makes us one of the busiest planning authorities in the county.
We would welcome experienced officers knowledgeable in the field of Development Management. A successful applicant would require a degree level standard of education, and be eligible for full membership of the RTPI.
The successful candidate must be motivated, enthusiastic and reliable. Customer service, quality and efficient ways of working are our key priorities as well as growing our positive and professional team.
Applicants must have a driving licence which is valid in the UK and use of a vehicle.
A Basic DBS check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
Interviews to be held from w/c 8th August 2022.